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EAST LIBERTY FAMILY HEALTH CARE CENTER
2015-2016 ANNUAL REPORT
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Annual Statistics
The East Liberty Family Health Care Center is a Federally Qualified Health Center (FQHC) and
receives support through the Health Resources and Services Administration of the Department of
Health and Human Services (HRSA). Our focus is uninsured, underinsured and underserved. The
Uniform Data System (UDS) tracks comprehensive information, including patient demographics, to
improve health center performance and operations, and report overall program accomplishments.
When we talk about quality measures in health care, FQHCs must meet federal reporting, perfor-
mance and accountability requirements. Patient data is collected daily and must be reported to
HRSA annually.
Patients
Total Patients................................................ 8,757
Number of Patients Who Used
Medical......................................................... 7,829
Dental........................................................... 1,705
Mental Health................................................. 237
Substance Abuse................................................ 63
Professional/Enabling...................................... 587
Patients by Age
Children (0-18)............................................. 1,976
Adult (18-64)................................................ 5,912
Geriatric (65+)................................................ 869
Patients by Insurance Status
Uninsured.................................................... 1,614
Children Uninsured (0-18)............................. 179
Medicaid/CHIP............................................ 3,381
Medicare....................................................... 1,142
Other Third Party........................................ 2,620
Patients by Income Status
Percent 200% and Below Poverty................ 6,626
Percent 100% and Below Poverty................ 4,749
Patients by Race and Ethnicity
Racial and/or Ethnic Minority (Percent Known)
Hispanic/Latino Identity............................... 8.8%
African American ........................................ 59.4%
Asian.............................................................. 1.6%
Visits
Total Visits.................................................. 32,108
Medical....................................................... 25,822
Dental........................................................... 4,214
Mental Health................................................. 268
Substance Abuse.............................................. 624
Other Professional Services............................. 142
Enabling....................................................... 1,038
Staffing
Total Staff . ........................................................ 75
Full time. ........................................................... 57
Part time............................................................ 18
Physicians.......................................................... 13
Physician Assistants............................................. 2
Certified Nurse Practitioner............................... 1
Dentists................................................................ 3
Dental Hygienist.................................................. 1
(of which some are full time and others part time.)
Annual Statistics
Community Health Centers are
all non-profit health care providers
that provide comprehensive
primary health care. They comprise
the largest national network of
primary care providers, serving
more than 21.7 million people in
more than 9,000 locations. In
Pennsylvania, there are more
than 250 FQHC sites in rural
and urban areas, with locations
in 44 of the Commonwealth’s 67
counties. There are four primary
characteristics that distinguish
community health centers from
other primary care providers:
1.
Fees based on ability to pay
(FQHCs must offer a sliding
fee scale)
2.
Quality health care for all
(FQHCs are open to all and they
must meet federal reporting,
performance and accountability
requirements)
3.
Highly competent health
professional team (FQHCs offer
other services to help patients stay
well, such as case management,
pharmacy, lab testing, social
services and translation)
4.
Community control to ensure
they are responsive to their
patient population (at least 51%
of people serving on the governing
board of an FQHC must be
patients served by the FQHC)
Quality of Care/Health Outcomes
Improving quality is about making health care safe, effective, patient-centered, timely, efficient and
equitable. There has never been such a focus on improving the quality of health services as there is
today where all staff have a role to play in ensuring that health care services continue to improve.
We are honored to report that ELFHCC earned a $79,353 quality award from the U.S.
Department of Health and Human Services Health Resources and Services Administration (HRSA).
This grant was the largest awarded to a family health care center in Southwestern PA. ELFHCC
is one of approximately 40 Federally Qualified Health Centers (FQHC) in Pennsylvania and one
of 1,202 FQHC nationally. The Health Center is among the top 30 percent of all health centers
that achieved the best overall clinical outcomes. HRSA-funded health centers are expected to have
ongoing quality assurance and improvement programs that improve patient care and outcomes.
Health centers that meet or exceed quality improvement measures in their annual Uniform Data
System reports can receive quality improvement award payments that reward their achievements
and support further improvement. We continually strive to provide our patients with quality whole-
person health care. This award was restricted to continuing to improve our quality measures.
These are a Few of ELFHCC’s Quality Measures:
Tobacco Use Screening &
Cessation Intervention
95.7% of patients age 18+ were screened
for tobacco use one or more times in the year
and those found to be a tobacco user, received
cessation counseling intervention or medication.
Asthma Pharmacologic Therapy
91.4% of patients ages 5 – 40 diagnosed
with persistent asthma have an acceptable
pharmacological treatment plan.
Childhood Immunization
91.2% of children have received age
appropriate vaccines prior to their third
birthday.
Coronary Artery Disease
87.7% of patients age 18+ with a diagnosis of
CAD were prescribed a lipid lowering therapy.
Patient-Centered Medical Home
The patient-centered medical home is a transition away from a model of symptom and illness-based
episodic care to a system of comprehensive coordinated primary care for children, youth and adults.
Patient centeredness refers to an ongoing, active partnership with a personal primary care physician
who leads a team of professionals dedicated to providing proactive, preventive and chronic care
management through all stages of life. These personal physicians are responsible for the patient’s
coordination of care across all health care systems facilitated by registries, information technology,
health information exchanges, and other means to ensure patients receive care when and where
they need it. With a commitment to continuous quality improvement, care teams utilize evidence-
based medicine and clinical decision support tools that guide decision-making as well as ensure that
patients and their families have the education and support to actively participate in their own care.
Payment models are moving to a system that recognizes and incorporates the value of the care teams,
non-direct patient care, and quality improvement provided in a patient-centered medical home.
ELFHCC is recognized by the National Committee for Quality Assurance (NCQA) as a Level 3
Patient Centered Medical Home; the highest level of recognition.